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    Brexit: Everything you need to know

    Following the UK leaving the EU from January 1st 2021, Every Health would like to reassure all our customers that there will be no change to your shopping experience.

    Every Health is committed to making sure you have all the information you need and we have provided the FAQs below to answer any questions you may have.

    As always, if you have any additional questions then please contact our Customer Service team who will be happy to help.

    Every Health can confirm that your shopping experience will not be impacted, and you will be able to continue to place orders to EU destinations as normal.

    Most of our orders to EU countries will be delivered duty paid (DDP) and there will be no customs fees for you to pay. Please check our International Delivery page for further information.

    We have made the necessary changes to ensure your shopping experience is not impacted, meaning delivery timeframes will remain unaffected.

    Once you have selected your products, please refer to the checkout for delivery timescales specific to your shipping address.

    All products will continue to be shipped from the UK.

    For any products shipping from the UK to addresses in the EU, tax and duties will be settled on your behalf with our courier, so there is no additional cost to you.

    There are no price changes as a direct impact of Brexit. We regularly review our pricing to ensure we remain competitive.
    No, all returns from European countries will go back to our distribution centre located within the EU.

    Coronavirus Update

    Yes. We are still available 24 hrs a day online at https://www.everyhealth.com and we will do our utmost through this period to keep our website running as normal for all customers.
    Yes. Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the Coronavirus (COVID-19). It is understood that these types of viruses don’t survive long on objects such as letters or parcels. This complements the highly publicised guidance from the NHS for people to wash their hands more often than usual using soap and hot water.
    Public Health England have said that there’s no current evidence to suggest that the virus can be transmitted from packages.

    Unfortunately, some delivery locations will be affected by COVID-19 and orders might take longer than usual to arrive.

    To find information about usual UK delivery times and prices, please click here.

    To find information about usual International delivery times and prices, please click here.

    For the most up to date information on your order, please check its status using the tracking link provided in your order dispatch email.

    My Account

    Registering is simple!

    Just head over to our sign up page to join our Every Health community.

    We do not want you to lose out on our exclusive offers, so you can choose to receive our notifications when registering.

    If you are already registered and wish to receive these emails, you can login to your account and change the 'Email preferences' option.

    It’s easy to make changes to your details, whether it’s your payment information, password or address book.

    Log-in to your account and you’ll find all the options you need.

    There’s no need to worry, we’re DPA- compliant meaning we care about keeping your details safe.

    For more information, please visit our Privacy Policy page.

    Don’t worry, by heading to the log-in page and selecting 'Forgotten your password' you'll be on your way to getting it reset in no time!

    If you don’t want to receive our exclusive offers and promotions then you can log-in to your account and select the ‘Email Preferences’ option to make this change.

    Don’t forget, you can choose to re-subscribe at any time!

    Ordering

    All Every Health stock depends upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock.

    Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.

    We’ll never stand in the way of you and your products so we make it easy to order online, we’ll even hold items in the basket for 60 minutes for you should you temporarily leave our page!

    Find the products you want and add them to the basket. You can either carry on shopping or checkout if you’ve got everything you need.

    If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually.

    Check everything is correct and you’re good to go! We’ll send you an email as soon as the order is on its way.

    Absolutely! Click on the basket icon at the top of the page and you’ll be able to see the item(s) you have in there so far.

    Use the + button to stock-up on your favourite items, or the – button if you’ve selected too many. If you want to remove an item completely then click the x button.

    Absolutely, you can select a delivery address at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one.

    We’ll send you an email as soon as it’s on the way! Or simply check your account to track it.

    Plus, we ship all items separately, making sure you get what you need as quickly as possible.

    Your account makes it easy to keep track of all your orders.

    Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and discover all the information you need.

    We’ll also send you an email as soon as it’s on the way!

    Your account will show any previous orders you’ve placed.

    Click on the order you want to view to find out more. If the order has been sent tracked then you’ll be able to click through to track it from your account.

    The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.

    Not found the information you need? Send our Customer Service team a message while you’re in your account.

    We’re sorry to hear you want to cancel.

    Can we help with anything so that you don’t have to? You can contact our Customer Service team through your account.

    If not then select the order that you wish to cancel. You can choose to cancel individual items or the whole order.

    We’ll send you an email within an hour to let you know if the cancellation worked.

    If it fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay.

    See our Returns Policy to help you get the order back to us instead.

    Don’t worry, you can try and cancel the item in your account.

    You’ll need to click on the item and choose the cancel option. We’ll send you an email within an hour to let you know if it worked.

    If you can’t cancel then you can send the item back to us. Refer to our Returns Policy to find out how.

    Need some more help? You can send our Customer Service team a message while you’re in your account.

    We’re sorry that happened! We take pride in all our products.

    So that we can look into this for you, please contact us to tell us more.

    It’d really speed things up if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.

    1. Order Number

    2. Product Name

    3. Details of the fault

    4. Images that support the fault, if applicable

    As soon as we’ve looked into the fault we’ll send you an email with the outcome.

    We’re sorry to hear that, sometimes things can go wrong but don’t worry as we can help. Please send us a message through your account.

    We’ll need to know the following-

    1. Order Number

    2. Incorrect item received

    3. The correct item ordered

    As soon as we’ve looked into what’s happened we’ll send you an email with the outcome.

    We take pride in our products so we’re sorry to hear you’ve received your order damaged.

    Sometimes things can go wrong but don’t worry, as we can help. Please send us a message through your account.

    Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again.

    As soon as we know what’s happened, we’ll send you an email with the outcome.

    We ship items separately to make sure you get what you need as quickly as possible.

    Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow longer for it to be delivered.

    If the item has been sent, then send a message through your account to let our Customer Service team know and they’ll be happy to help.

    Payments and Discounts

    We offer a variety of online payment methods to ensure our customers can access the best products with ease.

    • Visa
    • Visa Credit
    • PayPal
    • Mastercard
    • Maestro
    • American Express
    • Apple Pay

    You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorisation by us and the card issuer.

    This is just so we can keep our customers safe!

    Orders placed for delivery inside and outside of the UK currently include VAT. However, we recommend that you contact your local customs office for information as customs policies and practices vary widely from country to country.

    Any order placed for delivery outside of the UK could result in custom charges or import duties. The recipient of the parcel will need to pay any applicable charges prior to receiving their goods. As we don't have control over these charges we are unable to advise what the cost may be or which countries they are affecting.

    If you’re seeing the status ‘Payment Problem’ don’t worry this can be easily fixed and we’ll have your products on the way to you in no time!

    Before re-entering any card details you’ll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.

    If you’ve done all that and still can’t fix the problem then please contact our Customer Service team who’d be happy to help.

    Once you place an order, the payment will show in your account as pending until we send the products to you.

    The pending transaction is telling you that the payment is authorised to be taken.

    If you want to add new payment details then you’ll need to do this at the checkout stage.

    Your new card details will be saved once your order has been placed. This means that next time around you can order your favourite supplements with ease.

    We like to make things as easy for you as possible, including getting discount off your favourite products.

    Once you’ve got all your items in the basket, then add your code in the box marked ‘Got a discount code? Enter it here’. Clicking ‘Use Code’ will apply the discount.

    If the code doesn’t work then you’ll need to check you’re not trying to use more than one offer, you can only use one per order. Please refer to the terms and conditions of an offer.

    Still having problems? You can contact our Customer Service team through your account.

    Delivery

    We send you an email as soon as your order is on the way, so that you can find out when it will arrive.

    For tracked orders, use the tracking link provided in your email or located in your account to check where your order is.

    Have you checked for any delivery cards? Your parcel may have been left somewhere safe, such as with a neighbour or been taken to a local depot.

    Our UK Delivery Information page can give you more information and timescales. Or if you're shopping outside of the UK then please see our International Delivery page.

    If you do need to report your order as lost then please contact our Customer Service through your account.

    All our UK delivery options can be found on our UK Delivery Information page.

    Any International delivery information can be found on our International Delivery page.

    Dear customer, please note that due to the current global situation there may be delays in delivery. We are working very hard to keep these delays minimal, but some situations are unfortunately out of our control.

    To find information about usual UK delivery times and prices, please click here.

    To find information about usual International delivery times and prices, please click here.


    Don’t worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card.

    This card is from the courier and lets you know where your parcel is and how you can collect it.

    Returns and Refunds

    Please refer to our returns policy page for more information.

    If this doesn’t answer your question then our Customer Service team is on hand to help. You can contact them through your account.

    We try not to make things complicated, log-into your account to contact our Customer Service team and they’ll do the rest.

    You’ll need to tell them the reason for the return so they can choose the best option for you.

    Please refer to our returns policy page for more information.

    We want all of our customers to enjoy their products so if you’re not happy with your order then you can send it back to us.

    All we ask is that you let us know that you don’t want the order within 14 days of receipt and make sure the products have not been opened.

    To get the order back to us safely please to log-in to your account and contact our Customer Service team.

    They’ll send you all the information you need, but you can also refer to our returns policy page for more information.

    As soon as we receive your order we’ll review the reason for return and let you know what we plan to do next.

    You should receive an email to notify you of any action taken.

    Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way!

    If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact our Customer Service team through your account.

    Please refer to our Terms and Conditions page.
    If you’re having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away so we can fix this for you!
    Please refer to our Privacy Policy page.

    You have the right to ask about what personal data we hold about you.

    To make this request you can email us through your account.

    Other

    Please refer to our Terms and Conditions page.
    If you’re having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away so we can fix this for you!
    Please refer to our Privacy Policy page.

    You have the right to ask about what personal data we hold about you.

    To make this request you can email us through your account.

    Please click here to track your order. You will need your order number which can be found on your order confirmation email, and your postcode.

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    Still need help?

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    Live Chat

    Call our Customer Service team on 08004703246

    Our phone-line opening hours are:

    08:00-20:00 Monday to Friday

    09:00-16:00 Saturday

    Closed on Sunday